I posted a link to Gawande's Harvard address last year:
http://asclepion.blogspot.com/2007/03/atul-gawande.html
He proposes 5 simple things that all physicians should do to better their practice. I wanted to list them here to remind myself.
1. Ask an unscripted question.
2. Don't complain.
3. Count something.
4. Write something. (Well, here it is.)
5. Change.
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